Diamonds Prices, Loose Diamond Prices

1/ Let us know your preferred method of payment and we will send you details.
2/ We will require at least a 30% deposit.
3/ Your deposit received your order will be confirmed, diamond(s) selected and manufacture of your item will begin.
4/ You will be advised near completion and invited to settle the balance before dispatch.
5/ Your item will then be dispatched by Royal Mail, special delivery guaranteed to arrive the day following dispatch.
6/ Your item will arrive with its certificate, insurance valuation document and in its luxury presentation casket.
7/ All correspondence by e-mail only.
8/ Unless otherwise stated lead time is within 30 working days excluding religious & bank holidays both in Belgium and the UK.
We cannot be held responsible for postal or airline strike actions or any reasons for delay beyond our control.

Terms & Condition:

As we only sell quality items of jewellery, specially manufactured to a high standard and NOT sold as 'off the shelf ' items, we prefer direct contact with our clients to be able to give an optimal level of service. In our business philosophy quality jewellery cannot be sold in the same way as one would do online with books, clothing or CD's. Speed of payment, therefore, is not of essence and credit cards no longer an indispensable means of settlement. Bearing in mind that card companies in Europe now require up to 5% commission fees on internet transactions and that, as a safe method of payment it still remains to be proven, we have decided not to use credit card payment as yet. We will, however, under certain conditions, accept payment through PayPal.

Unlike in the USA, the law, as it stands at the moment in Europe, holds the dealer responsible for the consequences of accepting payment with a fraudulently obtained credit card. As our line of business is highly targeted by unscrupulous individuals, acceptance of payment by credit card has been deterred until card payment over the internet has been sorted out.

We will only accept orders to which we will have received a 30% deposit. Goods will be dispatched after the balance of the order has been received. All orders will be confirmed by e-mail.
The legal requirement in the Distance Selling Regulations is for a seven-day cooling off period on an order this we have extended to fourteen days.

We give a full 7 day money back guarantee* or we will re-craft your item of jewellery, free of charge, until full satisfaction is achieved. We will not refund any returned item past this delay. *only if the item has not been worn and is returned in it's original packaging, in perfect condition. Carriage and insurance to be paid by client.

We will always do our very best to resolve any dispute which may occur, however, should a difficult case arise, an ombudsman may be nominated by either party and accepted by both, in these conditions we will accept whatever solution may be suggested to settle the matter.

It is understood that in no way will we divulge any information given to us in the course of the ordering process, in particular any financial information. All information will be treated in a confidential manner.
(In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - "We do not send random marketing emails to personal email addresses (spam)." Whether or not you use cookies. We conform with the requirements of the Data Protection Act, 1998.

DIAMOND ORDER PROCEDURE

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